Receiving Care

Know what type of care you can receive, anytime.

Routine Care

You should see your PCP for all routine health care visits. Routine visits include check-ups, screenings, physicals and care for diabetes and asthma. 

  • Well-Care Visits – these visits are not for treating conditions or diseases. You should schedule a well-visit once a year, even if you do not feel sick.
  • After-Hours Care – reach your PCP even after normal business hours. Your PCP or another PCP will call you back as soon as possible or during office hours.
Your PCP is listed on your member ID card. 
You can change your PCP anytime. Call us at 1.888.613.8385 (TTY: 711).

Urgent Care

Visit an urgent care center if you have an injury or illness that needs prompt care but is not an emergency. You should go to urgent care for:

  • A sprained ankle
  • A bad splinter
  • The flu

Emergency Care

Go to the emergency room (ER) when you have a very serious and sudden medical problem. Examples of an emergency include:

  • A heart attack
  • Severe chest pain
  • Seizures
Do not go to the ER for colds, minor cuts and bruises or sprained muscles. If you believe you have a medical emergency, call 911 immediately or go to the nearest ER.

24-Hour Nurse Help

Our nurses are available to you 24 hours a day, 7 days a week. Call 1.866.687.7347 to speak directly to a nurse with help in accessing services or obtaining urgent/emergent care out of the area.
You can also fill out our online contact form to have a nurse contact you.