Provider Quick Reference Guide

Our dedicated and friendly staff at The Health Plan are here to assist you when issues, questions or concerns arise. We’ve compiled a quick reference guide that lists important contacts that are most relevant for our providers.
 

Phone Numbers

Customer Service - Fully Funded (including Commercial)
1.888.847.7902
Customer Service - Self-Funded
1.888.816.3096
Customer Service - Medicare
1.877.847.7907
Customer Service - Medicaid
1.888.613.8385
Behavioral Health (24/7)
1.877.221.9295
Paper Claims Submission
The Health Plan
1110 Main Street
Wheeling, WV 26003
Coordination of Benefits (COB)
1.740.695.7903
Electronic Data Interchange (EDI) Support
1.740.699.6248
eviCore healthcare
1.877.791.4101
Palladian Health
1.877.244.8514
Physician Access Line (24/7)
1.866.687.7347
Email Provider Relations
Go to healthplan.org, For Providers > Overview > Contact
Provider Information
Go to healthplan.org, For Providers
Urgent and Emergent Admissions (24/7)
1.800.304.9101

 

Fax Numbers

Behavioral Health
1.866.616.6255
Medical Records
1.740.699.6163
Palladian Health
1.844.681.1205
Provider Relations
1.740.699.6169
Submit Clinical Information for Review
1.888.329.8471

 

Email Contacts

Behavioral Health
Contracting
Credentialing
EDI
eviCore healthcare

 

Helpful Links

eviCore healthcare
evicore.com
Palladian Health
THP Corporate Website
THP Provider Secure Website
Provider Search