Provider Quick Reference Guide
Our dedicated and friendly staff at The Health Plan are here to assist you when issues, questions or concerns arise. We’ve compiled a quick reference guide that lists important contacts that are most relevant for our providers.
Phone Numbers
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Customer Service - Fully Funded (including Commercial)
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1.888.847.7902
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Customer Service - Self-Funded
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1.888.816.3096
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Customer Service - Medicare
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1.877.847.7907
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Customer Service - Medicaid
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1.888.613.8385
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Behavioral Health (24/7)
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1.877.221.9295
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Paper Claims Submission
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The Health Plan
1110 Main Street
Wheeling, WV 26003
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Coordination of Benefits (COB)
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1.740.695.7903
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eviCore healthcare
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1.877.791.4104 |
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Physician Access Line (24/7)
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1.866.687.7347
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Email Provider Delivery Services
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Go to healthplan.org, For Providers > Overview > Contact
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Provider Information
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Go to healthplan.org, For Providers
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Urgent and Emergent Admissions (24/7)
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1.800.304.9101
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Fax Numbers
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Behavioral Health
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1.866.616.6255
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Medical Records
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1.740.699.6163
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Submit Clinical Information for Review
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1.888.329.8471
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| Prepayment Review (Medicaid) | 855.525.6214 |
| Provider Appeals (Medicaid) | 888.450.6025 |
Email Contacts
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Behavioral Health
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EDI
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EDI@healthplan.org |
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eviCore healthcare
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Mailing Addresses
| Express Script's Medicaid Subrogation Division | PO Box 14713, Lexington, KY 40512 |
Helpful Links
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eviCore healthcare
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evicore.com |
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Provider Search
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THP Corporate Website
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THP Provider Secure Website
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