Accessibility Statement

At The Health Plan, we’re committed to accessibility. It is our policy to ensure that everyone, including persons with disabilities, has full and equal access to our digital offerings. If you are a person with a disability who needs assistance using our websites (or mobile apps), our Customer Service Representatives can assist you. Please call them at the number on your member ID card or at 1.800.624.6961 from 9am to 5pm, EST Mon-Fri. Persons with a hearing or speech disability can use 711 for Telecommunication Relay Service (TRS).


We strive to continuously improve our digital experience to meet or exceed universal design best practices and web accessibility standards. We are committed to making our information accessible to everyone, including people with disabilities. To meet this commitment, we have adopted Web Content Accessibility Guidelines (WCAG) 2.0 A/AA as our corporate standard. See the WCAG accessibility guidelines.


For issues logging into our secure member site, please call 1.800.624.6961 from 9am to 5pm, EST Mon-Fri for a representative who can assist you. If you have general questions or concerns about the accessibility of our website, please contact us by sending an email to or by calling us at 1.800.624.6961. Please provide specific details about the accessibility issue, including the web address that may have caused challenges.