A Health Insurance Provider Who’s Here for You
Attention - MyPlan Website & Mobile App Users!
- Temporary Service Outage – As we continue upgrades to our MyPlan.HealthPlan.org site, we know you may have had some issues logging into your MyPlan page. Most, if not all challenges have been corrected. If your username has SPECIAL CHARACTERS in it, please consider using our “CHANGE USERNAME” as certain type characters are no longer valid.
- Multi-Factor Authentication (MFA) – The first time you log into the new MyPlan website, you will be prompted to set up MFA. Simply follow the prompts, using your current MyPlan login credentials.
Mobile App Users!
- This service will be deactivated for a few days while transitions are made to the new App via both Google Play and the Apple Store. You will temporarily be without access to the MyPlan Mobile app for approximately one week. You WILL HAVE ACCESS to MyPlan.HealthPlan.org during this time.
- You will receive an additional email indicating the new App is available for download in your respective store for your mobile device.
Change Healthcare Cyber Security Attack
Change Healthcare, a health care technology company that is part of Optum and owned by UnitedHealth Group, has confirmed that its cyberattack earlier this year impacted protected health information (PHI) data. On August 5, 2024, The Health Plan received a Notice of Data Breach letter from Change Healthcare. The notice did not identify any individuals whose information was impacted including individuals who are members of The Health Plan.
If you are concerned about potential impact from Change Healthcare’s cyberattack, the link below is Change Healthcare’s data breach notice. It provides additional information, including a toll-free call center phone number and information on no-cost credit monitoring and identity protection services available to individuals now.
Click Here for Member Updates
Please contact THP Customer Service with any questions.
Click Here for Provider Updates
Please contact your THP Practice Management Consultant with any questions.
Don’t lose your benefits
Keeping your health insurance coverage is important. If you are a WV Medicaid or WVCHIP member and your contact info isn’t correct with the WV DoHS, they will not be able to notify you when it is time to renew your coverage. To update your address, phone number or email, you can email WV DoHS, call their Customer Service Center at 1-877-716-1212, or log into your WVPATH account.
Health and Wellness Resources
Health and Wellness Resources
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Take charge of your health with our free healthy living tools.