The following are some of your covered benefits:
Our online directory allows you to search your local area and print a list of doctors for you to reference. Call Member Services at 1.888.613.8385 (TTY: 711) for help or if you need a paper copy of the directory.
Search the online directories under Medicaid member to find a dental or vision provider in your area.
If you have any questions about your prescription drug benefits, please call Gainwell help desk at 1.888.483.0797.
If you need mental health or substance use services, call a participating provider directly and make an appointment. If you need help to make an appointment or have questions about finding a provider in your area, call us at 1.888.613.8385.
If you are out of the area and have a mental health or substance use emergency, go to the emergency room for help. Show your Medicaid and The Health Plan ID cards to the provider.
Our nurses will help you find the services that you need and can answer your questions. We offer special programs to help you find providers, offer educational materials and give you a person to call at The Health Plan.