Have additional questions or need help? We are here for you.
1.888.613.8385 (TTY: 711)
You can call Member Services anytime you have a question about your health plan or health problem. Please have your ID number with you when you call.
You can call our member advocates to:
Ask questions about services, benefits, eligibility or prior authorizations
Change or choose your PCP
File a complaint
Replace a lost member ID card
Get help with referrals
Let us know if you are pregnant or have given birth to a new baby
Request interpreter services
Our member advocates are available Monday through Friday, 8:00 a.m. to 5:00 p.m.
Talk to a Nurse?
Call the 24-hour nurse information line at 1.866.687.7347 or fill out our form to have the nurse call you.
Behavioral Health Services
If you have questions about the services we cover, call us at 1.877.221.9295. If you have a mental health or substance abuse emergency, please call 911 right away.
Contact Us by Mail
Our mailing address is:The Health Plan 1110 Main Street Wheeling, WV 26003