Medicaid Member Materials

Your member handbook is your go-to guide for health services. It tells you how you can get the most from your benefits. All new members receive a handbook in their welcome packet.

• Medicaid Member Handbook
• Member Rights and Responsibilities
• Appeal Procedures
• Preventive Health Guidelines
• Superior Vision 
• SkyGen Dental
• Nondiscrimination Policy
• Newsletters 
• Mountain Health Trust Vendor List 
• Mountain Health Trust Annual Report, 2022 
• Self-Care Journal

The Health Plan’s practice guidelines and criteria for medical necessity are based on well-supported clinical evidence. These guidelines are reviewed and updated on a regular basis or when new scientific evidence is published. They are available to our members or potential members upon request. 

State Programs:

• Children with Special Health Care Needs
• Birth to Three
• Right From the Start
• ModivCare Help4WV
• ModivCare App

THP Programs:

• Adult Health Risk Assessment
• Child Health Risk Assessment 
• Teladoc Fact Sheet 
• Teladoc FAQ
• Understanding Advanced Directives
• Value Added Services

Preventive Services:

• Well-Child Visits
• Clinical Services
• Tobacco Cessation
• Adult Dental Postcard 
• Child Dental Postcard