- Customer Service
-
St. Clairsville
P: 740.695.7902
TF: 1.888.847.7902
F: 740.699.6163
Email: information@healthplan.org
Hours: Mon. - Fri.,
8:30am to 5:00pmMassillon
P: 330.837.6880
TF: 1.800.426.9013
F: 330.830.5634
Email: information@healthplan.org
Hours: Mon. - Fri.,
8:00am to 5:00pm
Tip: The volume of calls we receive is typically higher on Mondays. You may receive quicker service if you call us on another day of the week.
If you need any written information provided by The Health Plan in an alternate language or format due to special needs such as vision or reading impairments or language translation difficulties please contact The Health Plan's Customer Service Department at 740.695.7902 or toll-free 1.888.613.8385, Monday through Friday, 8:30am to 5:00pm.
During regular business hours - If you leave a message in our voice mail system, please be aware that every attempt will be made to return your call the same day. After hours - Please leave a message in our 24-hour voice mail system. Your call will be returned the next business day.
Member Rights & Responsibilities
View The Health Plan Rights & Responsiblities. (38k)
Drug Lists (Formularies)
This list contains generic and brand-name drugs that are preferred by The Health Plan. Also view drugs for The Health Plan’s three-tiered incentives.
Forms
Find information on filing a grievance or appeal, requesting a new ID card or name change, download a claim form and more.
Pharmacy Services
View Pharmacy benefit information, Pharmacy Counter News and customer service phone numbers.
Behavioral Health Unit
This internal unit was created to give our members greater coordination of high quality care. We work directly with our providers and members to coordinate care needs.
Disease Management Program
The Health Plan’s Disease Management and Health Promotion Programs are multi-disciplinary and continuum-based systems developed to proactively identify populations with, or at risk for, chronic medical conditions.
