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Member Services
Member Services
Member Services
Welcome Health Plan Members!
If you need any written information provided by The Health Plan in an alternate language or format due to special needs such as vision or reading impairments or language translation difficulties please contact The Health Plan's Customer Service Department at 740.695.7902 or toll-free 1.888.613.8385, Monday through Friday, 8:30am to 5:00pm.
Tip: The volume of calls we receive is typically higher on Mondays. You may receive quicker service if you call us on another day of the week.
During regular business hours - If you leave a message in our voice mail system, please be aware that every attempt will be made to return your call the same day. After hours - Please leave a message in our 24-hour voice mail system. Your call will be returned the next business day.
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Ohio Valley/ Mountaineer Region Office
P: 740.695.7902
TF: 1.888.847.7902
F: 740.699.6163
Email: information@healthplan.org
Hours: Mon- Fri., 8:30 am to 5:00 pm
HomeTown Region Office
P: 330.837.6880
TF: 1.800.426.9013
F: 330.830.5634
Email: information@healthplan.org
Hours: Mon- Fri., 8:00 am to 5:00 pm
Login/Register
Login Now. Registered users can access their personalized information. Not a registered user? Register now and access your secure and personalized information.
Resources for Members
I want to . . .
- Request a new ID card, change my information
- Sign up for important screening test reminders (brought to you by the College of American Pathologists)
- Get a FREE Online Personal Health Record
Improve your quality of care with your Personal Health Record. Please take a moment to visit this important site.
- Find the Average Cost of Medical Procedures
This is information from a third party and may NOT reflect actual costs and/or charges at The Health Plan facilities but rather is averaged based on this companies analysis of the cost of medical procedures annually.
- Find What Services Require PreAuthorization
- Visit Vision Services Plan (VSP)
Questions concerning your Vision Services can be found here.
