Contact Us

The HomeTown Region includes counties in Ashland, Carroll, Columbiana, Coshocton, Holmes, Mahoning, Medina, Portage, Stark, Summit, Trumbull, Tuscarawas, and Wayne.




Name	Phone
Main Switchboard	330.834.2200 \| 1.877.236.2289
Customer Service (providers)	330.830.4370 \| 1.888.830.4370
Customer Service (members)	330.837.6880 \| 1.800.426.9013
Referrals/Pre-Authorization	330.830.4370 \| 1.888.830.4370
Coordination of Benefits	330.834.2266
SecureCare/SecureChoice Current Members (Medicare Advantage)	330.834.2301 \| 1.877.236.2296
SecureCare/SecureChoice Propsective Members (Medicare Advantage)	1.877.236.2290
Outpatient and Elective Services	330.830.4370 \| 1.888.830.4370
Pharmacy Services	1.800.624.6961, ext. 7914
TTY/TDD (for hearing impaired only)	1.877.236.2291
FRAUD! Hotline	1.877.296.7283
EDI Support	740.695.7649 \| 1.800.624.6961, ext. 7649

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